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The most popular questions to be asked are: What will it cost and how will it help me? The answer to this initial question is changable, depending on what software and hardware package you work with – how many computers, LCD screens, kiosks and/or wireless tablets etc. will be required.  Some of the cost can be offset against the advertising revenue generated from selling advertisement space to the likes of pharmaceutical companies, through the media supplier.  Also, some hardware suppliers may provide components, like the wireless tablets for free – if it can be displayed as a working model for promoting its digital signage properties and potential to other clients wanting to see it in action, in the work place. The second part of the question can be answered in three parts: •    A better customerexperience – saving thepatient time, a less frustrating check-in process, eliminating irelevant questions and the need to re-submit previously answered questions.   Patients are empowered by being able to view their own data at the interactive interview.  Sophisticated, logical questions are asked and answered clearly using the device, prompting the patient to include relevant information not previously disclosed. •    Providing a better quality of care – informed medical staff can provide informed medical care.  This method of data aquisition has been shown to even save lives.  A research project by Ohio State University, on youths returning after the summer break, used a touch screen self-service device to record data using real time and was able to identify those students who had suicidal tendencies.  It used initial information in a triage format to ask appropriate questions in a way that was more likely to be answered honestly. •    Lowering the margin of error – issues regarding the handling of data from various sources, like paperwork increases the risk of serious errors and mistakes, from illegible handwriting to misunderstood terminology.  As the patient keys in the data first hand, there is less likelihood of errors. Whilst achieving maximum accuracy, is ambitious, it is worth aiming for.  Fewer mistakes mean improved patient safety, a smoother experience for clients and staff, fewer wasted hours – leading to saving valuable dollars and a more efficient health care organization. Retrieved from “http://www.articlesbase.com/customer-service-articles/the-end-result-how-patient-selfserve-is-the-way-forward-2012600.html” Continue reading →