Monthly Archives: August 2010

Patient self-service applications are uniquely suited to this sector, because of the complex process of the patient check-in procedure.  This follows a flowchart process of questions – as one question is answered, it creates another – unique to the personal data of the patient.  At present it is manually calculated by a person, who has to remember much information and/or prompted from a form, which in most instances is inflexible, should alternative or additional information be required.  This can lead to inaccurate or crucially important data being omitted. The software market is competing to be the one who supplies this pending patient self-service technology; however it must integrate with existing software and be programmable on the two prevailing hardware kits that have emerged as front runners most suitable for patient facing.   These preferred products being the patient kiosk and wireless tablet. The kiosk provides privacy for the patient check-in process, is a free standing facility, which can easily be incorporated into a lobby or reception area and can accommodate a printer.  This is a practical way of issuing a receipt or taking payment from a card reader, or such device which allows the patient to pay his co-pay or outstanding balance.  Other models, like mini-kiosks allow the same functions, using touch screen technology, but are table top mounted, particularly useful if space is at a premium. Continue reading →